Shipping Policy

Last updated: December 22, 2025

At Bubble Wrappers, we are committed to delivering your packaging supplies quickly and efficiently. This Shipping Policy explains our shipping methods, processing times, delivery expectations, and what to do if you encounter any issues with your shipment.

1. Shipping Locations

1.1 Domestic Shipping (United States)

We ship to all addresses within the continental United States, including:

All 50 states
Washington, D.C.
U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa)
Military addresses (APO/FPO/DPO)

1.2 P.O. Boxes

We ship to P.O. boxes via USPS for most orders. However, certain shipping methods or oversized items may not be deliverable to P.O. boxes. If your order cannot be shipped to a P.O. box, we will contact you to arrange an alternative delivery address.

1.3 International Shipping

International shipping may be available for select countries. Please contact us at contact@bubblewrappers.com for international shipping inquiries, rates, and availability.

International customers are responsible for:

All customs duties, import taxes, and fees
Compliance with local import regulations
Providing accurate customs information
Any additional charges imposed by customs authorities

1.4 Shipping Restrictions

We reserve the right to restrict or refuse shipments to certain locations due to:

Carrier limitations or service restrictions
High rates of delivery failures or fraud
Legal or regulatory requirements
Remote or hard-to-reach areas with limited carrier service

2. Order Processing

2.1 Processing Time

Orders are typically processed and shipped within:

Standard orders: 1-3 business days
Bulk or custom orders: 3-5 business days (or as quoted at time of purchase)
Wholesale orders: Processing time varies based on order size and product availability

Important notes:

Processing time does not include shipping/delivery time
Business days are Monday through Friday, excluding federal holidays
Orders placed after 2:00 PM EST may not be processed until the next business day
Weekend and holiday orders are processed on the next business day

2.2 Order Verification

All orders are subject to verification for:

Payment authorization and fraud prevention
Address accuracy and deliverability
Product availability and stock levels
Compliance with order limits or restrictions

Orders flagged for additional verification may experience processing delays. We will contact you if we need additional information.

2.3 Order Cutoff Times

Orders placed before 2:00 PM EST on business days typically ship the same day (subject to product availability)
Orders placed after 2:00 PM EST will be processed the next business day
Expedited shipping orders must be placed before 12:00 PM EST for same-day processing

2.4 Holidays and Peak Seasons

During holidays and peak shipping seasons (such as November-December), processing and delivery times may be extended due to:

High order volumes
Carrier delays and capacity limitations
Warehouse closures on federal holidays

We will notify you of any expected delays and update our website with holiday shipping schedules.

3. Shipping Methods and Delivery Times

3.1 Available Shipping Methods

We offer the following shipping options (availability varies by location and order size):

Standard Shipping (USPS/UPS Ground): 5-7 business days after shipment
Expedited Shipping (UPS 3-Day Select): 3 business days after shipment
2-Day Shipping (UPS 2nd Day Air): 2 business days after shipment
Overnight Shipping (UPS Next Day Air): 1 business day after shipment
Freight Shipping (for bulk/pallet orders): Varies by location; quoted separately

Delivery time estimates:

Delivery times are estimates, not guarantees
Actual delivery may vary based on carrier performance, weather, and other factors beyond our control
Delivery times are calculated in business days from the ship date, not the order date
Remote or rural areas may experience longer delivery times

3.2 Carrier Selection

We select shipping carriers based on:

Your chosen shipping method
Package size, weight, and destination
Cost-effectiveness and reliability
Service availability in your area

Primary carriers include:

United States Postal Service (USPS)
United Parcel Service (UPS)
FedEx
Regional freight carriers (for bulk orders)

3.3 Delivery Signature Requirements

Signature may be required for high-value orders (typically over $500)
You can request signature confirmation for any order (additional fees may apply)
Military addresses (APO/FPO) do not require signatures
Signature requirements help protect against theft and delivery disputes

4. Shipping Costs

4.1 How Shipping Costs Are Calculated

Shipping costs are based on:

Package weight and dimensions
Shipping destination (zone-based pricing)
Selected shipping method and speed
Any additional services (signature, insurance, etc.)

4.2 Viewing Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your order
You can view all available shipping options and their costs during checkout
Final shipping charges are confirmed in your order confirmation email

4.3 Free Shipping

We may offer free shipping promotions with the following terms:

Minimum order requirement: Typically $50-$100 (varies by promotion)
Eligible shipping methods: Usually standard ground shipping only
Geographic restrictions: May be limited to continental U.S. addresses
Excluded items: Oversized, bulk, or special-order items may be excluded
Promotional periods: Free shipping offers have specific start and end dates

Free shipping terms and conditions are displayed at checkout and in promotional materials.

4.4 Bulk and Freight Shipping

For large or heavy orders requiring freight shipping:

Freight shipping rates are quoted separately before order confirmation
Delivery typically requires a loading dock or forklift
Residential freight deliveries may incur additional fees
Liftgate service available for additional charge
Inside delivery may be available (contact us for pricing)

5. Order Tracking

5.1 Tracking Information

Once your order ships, you will receive:

Shipping confirmation email with tracking number
Carrier name and expected delivery date
Direct link to track your package

5.2 Tracking Your Order

You can track your order by:

Clicking the tracking link in your shipping confirmation email
Visiting the carrier’s website and entering your tracking number
Logging into your Bubble Wrappers account (if applicable)
Contacting customer service at contact@bubblewrappers.com

5.3 Tracking Updates

Tracking information updates as your package moves through the carrier network
Initial tracking scans may take 24-48 hours to appear
If tracking shows no movement for 5+ business days, contact us
Some carriers provide text or email delivery notifications

6. Delivery

6.1 Delivery Attempts

Carriers typically make 2-3 delivery attempts
Delivery notices are left if no one is available to receive the package
You can arrange for package pickup at a carrier facility or reschedule delivery
Packages not claimed after final delivery attempt may be returned to us

6.2 Delivery Locations

Packages are delivered to the address provided at checkout
Carriers may leave packages at the door, porch, or designated safe location
Special delivery instructions can be added at checkout or through the carrier
We recommend having packages delivered to a secure location

6.3 Missed Deliveries

If you miss a delivery:

Check the delivery notice for instructions on rescheduling or pickup
Contact the carrier directly to arrange redelivery or pickup
Pickup packages from carrier facilities within the specified timeframe
Unclaimed packages will be returned to us and may incur return shipping fees

6.4 Delivery Timeframes

Residential deliveries: Typically 8:00 AM – 8:00 PM
Business deliveries: Typically 9:00 AM – 5:00 PM
Specific delivery times cannot be guaranteed
Saturday delivery may be available for certain shipping methods (additional fees apply)

7. Address and Delivery Issues

7.1 Incorrect or Incomplete Addresses

You are responsible for providing accurate shipping information. If your order is returned or delayed due to an incorrect address:

We will contact you to verify the correct address
You may be charged for return shipping and reshipment
Address correction fees may apply
Refunds for incorrect addresses are issued minus shipping costs

7.2 Address Changes

Contact us immediately if you need to change your shipping address
Address changes can only be made before the order ships
Once shipped, address changes must be arranged directly with the carrier
Carrier address change fees may apply

7.3 Refused Deliveries

If you refuse a delivery:

The package will be returned to us
Refunds will be issued minus original shipping costs and return shipping fees
Restocking fees may apply
We reserve the right to refuse future orders from customers who habitually refuse deliveries

7.4 Undeliverable Addresses

If a carrier deems an address undeliverable:

We will contact you to provide an alternative address
You may be charged for reshipment to a new address
If no alternative address is provided, a refund will be issued minus shipping costs

8. Lost, Stolen, or Damaged Packages

8.1 Lost Packages

If tracking shows your package as delivered but you haven’t received it:

Check with neighbors, household members, and building management
Verify the delivery address in your order confirmation
Check all possible delivery locations (porch, side door, garage, mailroom)
Wait 24-48 hours as packages are sometimes marked delivered early
Contact us at contact@bubblewrappers.com if you still cannot locate your package

We will:

File a claim with the carrier on your behalf
Investigate the delivery with the carrier
Provide a replacement or refund once the carrier confirms the package is lost

8.2 Stolen Packages (Porch Piracy)

We are not responsible for packages stolen after confirmed delivery
File a police report for stolen packages
Contact your credit card company or homeowner’s/renter’s insurance
We recommend requesting signature confirmation for high-value orders
Consider using alternative delivery locations (workplace, package locker, etc.)

8.3 Damaged Packages

If you receive a damaged package:

Inspect the package immediately upon delivery
Take photos of the damaged box and contents
Note damage on the delivery receipt if the driver is present
Contact us within 7 days at contact@bubblewrappers.com with photos
Do not discard damaged packaging until the claim is resolved

We will:

File a damage claim with the carrier
Arrange for a replacement shipment or refund
Provide a prepaid return label for damaged items if needed

8.4 Carrier Claims Process

Claims typically take 5-10 business days to process
You may be asked to provide additional documentation or photos
The carrier may require an inspection of damaged items
We will keep you updated throughout the claims process

9. Insurance and Liability

9.1 Shipping Insurance

Standard shipping includes basic carrier liability coverage (typically up to $100)
Additional insurance is available for high-value orders
Insurance costs are calculated based on declared value
Insurance covers loss or damage during transit, not theft after delivery

9.2 Risk of Loss

Risk of loss and title pass to you upon:

Delivery confirmation by the carrier
Signature confirmation (if required)
Photographed delivery proof

After delivery confirmation, we are not responsible for lost, stolen, or damaged packages.

9.3 Carrier Liability Limitations

Carriers have maximum liability limits for lost or damaged shipments
Claims may be denied for improper packaging, prohibited items, or insufficient documentation
Consequential damages (lost profits, business interruption) are not covered

10. International Shipping (When Available)

10.1 International Shipping Costs

International shipping rates are quoted at checkout or upon request
Rates vary based on destination country, weight, and shipping method
International shipping is generally more expensive than domestic shipping

10.2 Customs and Duties

International shipments may be subject to customs inspection and delays
Customers are responsible for all import duties, taxes, and customs fees
Customs charges vary by country and are determined by local authorities
We cannot estimate or prepay customs charges on your behalf
Failure to pay customs charges may result in package return or destruction

10.3 International Delivery Times

International delivery typically takes 7-21 business days
Customs processing can add 1-7 days or more
Delivery times vary significantly by destination country
International shipments are not guaranteed and may experience delays

10.4 International Returns

International return shipping is the customer’s responsibility
Return shipping costs for international orders are not refundable
Customs fees paid are not refundable
Contact us before returning international orders

10.5 Restricted Countries

We do not ship to countries under U.S. trade restrictions or embargoes. Please contact us to confirm if we ship to your country.

11. Order Splitting and Multiple Shipments

11.1 Split Shipments

Orders may be split into multiple shipments if:

Items are located in different warehouses
Some items are backordered or out of stock
Package weight or size exceeds carrier limits
Expedited shipping is requested for only some items

11.2 Split Shipment Costs

You will not be charged additional shipping for involuntary split shipments
Each shipment will have a separate tracking number
You will receive multiple shipping confirmation emails

11.3 Backorders

If items are backordered:

In-stock items will ship immediately
Backordered items will ship when available (no additional shipping charges)
You will be notified of backorder status and expected ship dates
You may cancel backordered items for a refund at any time

12. Business and Wholesale Shipping

12.1 Bulk Order Shipping

Large or bulk orders may ship via freight carrier
Freight shipments require accessible loading dock or forklift
Residential freight delivery may incur additional fees
Lead times for bulk orders may be longer (typically 3-7 business days)

12.2 Pallet Shipments

Full pallet orders ship via LTL (less-than-truckload) freight
Delivery appointment may be required
Liftgate service available for locations without loading dock (additional fee)
Inside delivery or white-glove service available upon request (additional fees apply)

12.3 Will Call / Local Pickup

Local customers may arrange for will call pickup:

Orders must be placed online or by phone
You will be notified when your order is ready for pickup
Bring order confirmation and valid ID for pickup
Pickup available during business hours only
Contact us at contact@bubblewrappers.com to arrange pickup

13. Expedited and Rush Orders

13.1 Expedited Shipping Options

For urgent orders, we offer:

2-Day shipping (UPS 2nd Day Air)
Overnight shipping (UPS Next Day Air)
Saturday delivery (additional fee, limited availability)

13.2 Expedited Shipping Requirements

Expedited orders must be placed before 12:00 PM EST for same-day processing
Expedited shipping is available for in-stock items only
Delivery times are estimates, not guarantees
Expedited shipping costs are significantly higher than standard shipping
Weekend and holiday deliveries may not be available

13.3 Rush Processing

Rush processing may be available for an additional fee
Contact us at contact@bubblewrappers.com to inquire about rush processing
Rush processing availability depends on order size and product availability
Rush fees are separate from expedited shipping costs

14. Contact Us

For questions about shipping, tracking, or delivery issues, please contact us:

Bubble Wrappers Customer Service
Email: contact@bubblewrappers.com

Our customer service team is available Monday through Friday, 9:00 AM – 5:00 PM EST (excluding federal holidays).

This Shipping Policy is subject to change without notice. Please check this page for the most current information.

Last Updated: December 22, 2025