Privacy Policy

Last updated: December 22, 2025

Welcome to Bubble Wrappers (bubblewrappers.com). We respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and protect your information when you visit our website or purchase our products.

1. Information We Collect
1.1 Information You Provide

We collect information you provide directly to us when you:

  • Create an account or place an order
  • Make a purchase or request a quote
  • Subscribe to our newsletter or promotional emails
  • Contact customer service or support
  • Participate in surveys, contests, or promotions
  • Leave product reviews or ratings
  • Communicate with us through any channel

This information may include:

  • Name (first and last)
  • Email address
  • Shipping and billing addresses
  • Phone number
  • Payment information (credit card, debit card, PayPal, etc.)
  • Company name and business information (for business accounts)
  • Order history and purchase preferences
  • Communication preferences
  • Any other information you choose to provide
1.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information, including:

  • IP address and geographic location
  • Browser type, version, and language settings
  • Device type, operating system, and unique device identifiers
  • Pages viewed, time spent on pages, and navigation paths
  • Referring website or source
  • Date and time of visits
  • Shopping cart activity and abandoned cart information
  • Product views and search queries
  • Click-through data and interaction with our emails
  • Cookies and similar tracking technologies data
1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

  • Payment processors and fraud prevention services
  • Shipping carriers and delivery services
  • Marketing and advertising partners
  • Social media platforms (if you connect your account)
  • Analytics and data enrichment providers
  • Business partners and affiliate networks
2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Order Processing and Fulfillment
  • Process, fulfill, and ship your orders
  • Send order confirmations, shipping notifications, and delivery updates
  • Handle returns, exchanges, and refunds
  • Process payments and prevent fraudulent transactions
  • Verify your identity and billing information
  • Manage your account and purchase history
2.2 Customer Service and Support
  • Respond to your inquiries and support requests
  • Provide product information and recommendations
  • Resolve complaints and disputes
  • Improve our customer service quality
2.3 Marketing and Communications
  • Send promotional emails, newsletters, and special offers (with your consent)
  • Provide personalized product recommendations
  • Notify you about new products, sales, and promotions
  • Conduct surveys and request feedback
  • Send abandoned cart reminders
2.4 Website and Service Improvement
  • Analyze website usage and customer behavior
  • Improve our website functionality and user experience
  • Develop new products and features
  • Conduct research and analytics
  • Test and optimize our services
2.5 Legal and Security
  • Comply with legal obligations and regulations
  • Prevent fraud, unauthorized access, and security threats
  • Enforce our terms of service and policies
  • Protect our rights, property, and safety
  • Resolve legal disputes and claims
3. Legal Basis for Processing (GDPR/CCPA)

We process your personal information based on the following legal grounds:

  • Contract performance: Processing is necessary to fulfill our sales contract and deliver products to you
  • Consent: You have given clear consent for specific processing activities (e.g., marketing emails, cookies)
  • Legitimate interests: Processing is necessary for our legitimate business interests (e.g., fraud prevention, analytics, improving services)
  • Legal obligation: Processing is required to comply with laws and regulations (e.g., tax, accounting, consumer protection)
4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience, analyze site traffic, and serve personalized content and advertisements.

Types of Cookies We Use:
  • Essential cookies: Required for website functionality, shopping cart, and checkout process
  • Performance cookies: Collect anonymous data about how visitors use our site (e.g., Google Analytics)
  • Functionality cookies: Remember your preferences and settings
  • Targeting/Advertising cookies: Track your browsing to show relevant ads and measure campaign effectiveness
  • Social media cookies: Enable sharing and social features
Cookie Management:

You can control cookies through your browser settings. Most browsers allow you to:

  • View and delete cookies
  • Block third-party cookies
  • Block all cookies (may affect site functionality)
  • Receive notifications when cookies are set

Please note that disabling cookies may limit your ability to use certain features of our website, including shopping cart and checkout functions.

5. Payment Information and Security

We take payment security seriously and use industry-standard measures to protect your financial information.

Payment Processing:
  • We use secure third-party payment processors (Stripe, PayPal, Authorize.Net, etc.) to handle transactions
  • We do NOT store complete credit card numbers or CVV codes on our servers
  • Payment information is encrypted using SSL/TLS technology
  • All payment processing complies with PCI DSS (Payment Card Industry Data Security Standards)
  • We may store the last four digits of your card and expiration date for reference and customer service purposes
Fraud Prevention:

We use fraud detection and prevention services to protect against unauthorized transactions. This may involve sharing limited transaction data with fraud prevention partners.

6. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with:

6.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

  • Payment processors: Stripe, PayPal, Authorize.Net, etc.
  • Shipping carriers: USPS, UPS, FedEx, DHL, and other delivery services
  • Email service providers: Mailchimp, Klaviyo, SendGrid, etc.
  • Website hosting and infrastructure: Cloud hosting, CDN, and technical services
  • Analytics providers: Google Analytics, Hotjar, etc.
  • Marketing platforms: Facebook Ads, Google Ads, advertising networks
  • Customer service tools: Helpdesk, chat, and support software
  • Fraud prevention services: Identity verification and security services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

6.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, bankruptcy, or similar business transaction, your information may be transferred as part of that transaction. We will notify you of any such change and provide choices regarding your information.

6.3 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal process, court orders, or government requests
  • Enforce our terms of service and policies
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activity
  • Protect the safety of our customers or the public
6.4 With Your Consent

We may share your information with third parties when you provide explicit consent, such as for specific promotions or partnerships.

7. Marketing Communications

With your consent, we may send you marketing communications including:

  • Promotional emails about new products, sales, and special offers
  • Newsletters with packaging tips and industry news
  • Abandoned cart reminders
  • Product recommendations based on your purchase history
  • Survey requests and feedback opportunities
  • Exclusive deals for subscribers
Opting Out:

You can opt out of marketing communications at any time by:

  • Clicking the “unsubscribe” link in any promotional email
  • Updating your email preferences in your account settings
  • Contacting us at contact@bubblewrappers.com

Please note that even if you opt out of marketing emails, we will still send you transactional emails related to your orders, account, and customer service inquiries.

8. Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards:
  • SSL/TLS encryption for all data transmission
  • Secure HTTPS protocol for our entire website
  • Encrypted storage of sensitive data
  • Regular security audits and vulnerability assessments
  • Firewall protection and intrusion detection systems
  • Secure backup and disaster recovery procedures
Administrative Safeguards:
  • Access controls limiting who can view your information
  • Employee training on data protection and privacy
  • Confidentiality agreements with staff and contractors
  • Regular security policy reviews and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information using industry-standard practices, we cannot guarantee absolute security.

9. Your Privacy Rights
9.1 General Rights (All Users)

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Opt-out: Unsubscribe from marketing communications
  • Object: Object to certain types of processing
9.2 California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know: Know what personal information we collect, use, share, or sell
  • Right to delete: Request deletion of your personal information
  • Right to opt-out: Opt-out of the “sale” of personal information (we do not sell your data)
  • Right to non-discrimination: Not receive discriminatory treatment for exercising your CCPA rights
  • Right to correct: Request correction of inaccurate personal information

California “Shine the Light” Law: California residents can request information about our disclosure of personal information to third parties for their direct marketing purposes once per year.

9.3 Nevada Privacy Rights

Nevada residents have the right to opt-out of the sale of certain personal information. We do not sell your personal information as defined under Nevada law.

9.4 European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA) or UK, you have rights under GDPR including:

  • Right of access and data portability
  • Right to rectification
  • Right to erasure (right to be forgotten)
  • Right to restrict processing
  • Right to object to processing
  • Right to lodge a complaint with a supervisory authority
  • Right to withdraw consent
Exercising Your Rights:

To exercise any of these rights, please contact us at contact@bubblewrappers.com. We will respond to verified requests within the timeframe required by applicable law (typically 30-45 days).

10. Data Retention

We retain your personal information for different periods depending on the type of data and purpose:

  • Account information: Retained for as long as your account is active, plus a reasonable period afterward for legal and business purposes
  • Order and transaction data: Retained for at least 7 years to comply with tax, accounting, and legal requirements
  • Payment information: Tokenized payment data retained as long as necessary for processing and fraud prevention
  • Marketing data: Retained until you unsubscribe or we determine it’s no longer valid
  • Customer service records: Retained for 2-3 years for quality assurance and training
  • Website analytics: Anonymized data may be retained indefinitely for statistical purposes

When retention periods expire, we securely delete or anonymize your information unless we have a legal obligation to retain it longer.

11. International Data Transfers

Bubble Wrappers is based in the United States. If you access our website or services from outside the United States, your information will be transferred to, stored, and processed in the United States.

The United States may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to the United States and other countries where we or our service providers operate.

For users in the EEA or UK, we ensure appropriate safeguards are in place for international transfers, including:

  • Standard contractual clauses approved by regulatory authorities
  • Privacy Shield certification (where applicable)
  • Adequacy decisions for certain countries
12. Children’s Privacy

Our website and services are not directed to children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at contact@bubblewrappers.com. We will promptly delete such information from our systems.

13. Third-Party Links and Services

Our website may contain links to third-party websites, services, or integrations, including:

  • Social media platforms (Facebook, Instagram, Twitter, Pinterest)
  • Payment processors (PayPal, Stripe)
  • Shipping carrier tracking systems
  • Review platforms and testimonial services
  • Business partners and affiliate websites

These third-party sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies before providing any personal information.

14. Do Not Track Signals

Some web browsers have a “Do Not Track” (DNT) feature. We currently do not respond to DNT signals due to the lack of industry standards. However, you can control tracking through:

  • Browser cookie settings
  • Ad network opt-out tools
  • Privacy browser extensions
  • Device privacy settings
15. Account Security

If you create an account with us, you are responsible for:

  • Maintaining the confidentiality of your password
  • Restricting access to your account
  • Notifying us immediately of any unauthorized access
  • Logging out after each session, especially on shared devices

We recommend using a strong, unique password and enabling two-factor authentication if available.

16. Business Customers

If you represent a business or organization, additional terms may apply:

  • We may collect business information including company name, tax ID, and business address
  • We may share your business information with credit agencies for credit approval
  • Business account data may be retained longer for accounting and legal purposes
  • Volume purchase agreements may have specific data handling terms
17. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Updates will be posted on this page with a revised “Last updated” date.

For material changes that significantly affect your rights, we will provide prominent notice through:

  • Email notification to registered users
  • Banner or pop-up on our website
  • Notice at checkout

Your continued use of our website and services after changes indicates acceptance of the updated privacy policy. If you do not agree with changes, please discontinue use of our services and contact us to close your account.

18. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Bubble Wrappers
Email: contact@bubblewrappers.com

We will respond to your inquiry within a reasonable timeframe, typically within 30 days for general inquiries and as required by applicable law for data subject requests.

For California Residents: You may contact us using the information above to exercise your CCPA rights.

For EU/UK Residents: You may contact your local data protection authority if you have concerns about our data practices.

Data Controller: Bubble Wrappers (bubblewrappers.com)

By using bubblewrappers.com, making a purchase, or creating an account, you acknowledge that you have read, understood, and agree to be bound by this privacy policy and our use of cookies and tracking technologies as described above.