Return & Refund Policy

Last updated: December 22, 2025

At Bubble Wrappers, we want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, we’re here to help. This Return & Refund Policy explains how to return products, request refunds, and what to expect throughout the process.

1. Our Return Policy Overview
1.1 Return Window

We accept returns within 30 days of the delivery date. Returns requested after 30 days cannot be accepted.

1.2 Eligible Returns

To be eligible for a return, products must:

  • Be in original, unused, and unopened condition
  • Be in original packaging with all tags, labels, and materials intact
  • Include proof of purchase (order number, receipt, or invoice)
  • Not be on the non-returnable items list (see Section 2)
  • Be authorized with a Return Merchandise Authorization (RMA) number
1.3 Return Authorization Required

You must contact us before returning any items. Returns without prior authorization may not be accepted or may experience processing delays.

To initiate a return:

  • Email us at contact@bubblewrappers.com
  • Include your order number and reason for return
  • We will provide a Return Merchandise Authorization (RMA) number
  • Follow the return instructions provided
2. Non-Returnable Items

The following items cannot be returned or exchanged:

2.1 Opened or Used Products
  • Packages of bubble mailers or poly mailers that have been opened
  • Products that show signs of use or damage
  • Items removed from original packaging
2.2 Custom or Special Orders
  • Custom-printed mailers or packaging
  • Personalized or customized products
  • Special orders placed specifically for you
  • Made-to-order items
2.3 Clearance and Final Sale Items
  • Products marked as “Final Sale,” “Clearance,” or “As-Is”
  • Discontinued products sold at discount
  • Items purchased during specific no-return promotions
2.4 Sanitary Reasons
  • Products that cannot be resold due to hygiene or safety concerns
  • Packaging materials that have been contaminated or soiled
2.5 Wholesale and Bulk Orders
  • Wholesale orders may have different return policies (contact us for details)
  • Large bulk orders (typically 10+ cases) require approval before return
3. Types of Returns
3.1 Standard Returns (Change of Mind)

If you changed your mind or ordered the wrong product:

  • Returns accepted within 30 days of delivery
  • Products must be unused and in original packaging
  • Customer is responsible for return shipping costs
  • Restocking fee of 15% may apply to certain items
  • Original shipping charges are non-refundable
3.2 Defective or Damaged Products

If you received defective or damaged products:

  • Report within 7 days of delivery with photos of the damage
  • We will provide a prepaid return shipping label
  • No restocking fee applies
  • Full refund or replacement at your choice
  • Original shipping charges will be refunded
3.3 Incorrect or Missing Items

If you received the wrong product or items are missing:

  • Contact us within 7 days of delivery
  • We will arrange return of incorrect items at our expense
  • We will ship correct items or provide a full refund
  • No restocking fee applies
3.4 Quality Issues

If products do not meet quality standards or perform as described:

  • Contact us with details and photos of the issue
  • We will determine if a return is warranted
  • Prepaid return label provided for quality-related returns
  • Replacement or refund offered once we verify the issue
4. How to Return Products
4.1 Step-by-Step Return Process

Step 1: Request Return Authorization

  • Email contact@bubblewrappers.com with your order number and return reason
  • Include photos if returning damaged or defective items
  • Wait for RMA number and return instructions (typically within 1-2 business days)

Step 2: Prepare Your Return

  • Pack items securely in original packaging if possible
  • Include all original materials, inserts, and documentation
  • Write your RMA number clearly on the outside of the package
  • Do not write directly on the original product packaging

Step 3: Ship Your Return

  • Use the prepaid label provided (if applicable) or ship via your chosen carrier
  • Keep your shipping receipt and tracking number
  • We recommend using a trackable shipping method
  • Insure packages over $100 in value

Step 4: Return Processing

  • We will inspect returned items upon receipt
  • Refunds are processed within 5-7 business days after inspection
  • You will receive an email confirmation once your refund is processed
4.2 Return Shipping Address

Ship returns to the address provided in your RMA email. Do not ship returns without an RMA number.

4.3 Return Shipping Costs

Customer Responsibility (Standard Returns):

  • You pay return shipping for change-of-mind returns
  • Choose a trackable shipping method
  • Return shipping costs are not refundable
  • We recommend USPS, UPS, or FedEx for reliable tracking

Our Responsibility (Our Error/Defective Items):

  • We provide prepaid return labels for our errors, defective items, or quality issues
  • No cost to you for authorized prepaid returns
  • Follow instructions carefully when using prepaid labels
4.4 Return Packaging Requirements
  • Use sturdy boxes and adequate cushioning material
  • Ensure items are well-protected during return shipping
  • We are not responsible for items damaged during return transit due to poor packaging
  • Original product packaging should be placed inside a shipping box (not used as outer shipping container)
5. Refund Process
5.1 Refund Timeline

Once we receive and inspect your return:

  • Inspection: 1-3 business days after receipt
  • Refund processing: 5-7 business days after approval
  • Credit to your account: 5-10 business days (depending on your financial institution)
  • Total time: Typically 2-3 weeks from when you ship the return
5.2 Refund Method
  • Refunds are issued to the original payment method
  • Credit card refunds appear on your statement within 5-10 business days
  • PayPal refunds are typically processed within 3-5 business days
  • Debit card refunds may take longer depending on your bank
  • We cannot issue refunds to different payment methods or accounts
5.3 What Is Refunded

Standard Returns:

  • Product purchase price minus restocking fee (if applicable)
  • Original shipping charges are NOT refunded
  • Return shipping costs are NOT refunded

Our Error/Defective Items:

  • Full product purchase price
  • Original shipping charges (if applicable)
  • Return shipping costs (prepaid label provided)
5.4 Restocking Fees

A restocking fee of 15% may apply to:

  • Large or bulk orders (typically 5+ cases)
  • Special order items
  • Products returned after 15 days (within the 30-day window)
  • Returns that require significant repackaging or processing

No restocking fee for:

  • Defective or damaged products
  • Our shipping errors
  • Products not as described
  • Returns within 15 days (in most cases)
5.5 Partial Refunds

Partial refunds may be issued if:

  • Items show signs of use or are not in original condition
  • Packaging is damaged or incomplete
  • Items are returned after the 30-day window (at our discretion)
  • Restocking fees apply
  • Only some items from a multi-item order are returned
5.6 Refund Notifications

You will receive email notifications when:

  • We receive your return shipment
  • Your return is approved or denied
  • Your refund is processed
6. Exchanges
6.1 Exchange Policy

We accept exchanges for:

  • Same product in different size or quantity
  • Different product of equal or greater value
  • Defective items (exchanged for the same product)
6.2 How to Request an Exchange
  • Contact us at contact@bubblewrappers.com with your order number
  • Specify which item you want to exchange and what you want to receive
  • We will provide exchange instructions and an RMA number
  • Return the original item following our return process
6.3 Exchange Shipping Costs
  • Standard exchanges: You pay return shipping; we pay shipping for replacement item
  • Defective/damaged exchanges: We provide prepaid labels for both return and replacement
  • Price differences: If the replacement item costs more, you pay the difference; if less, we refund the difference
6.4 Out of Stock Exchanges

If your desired exchange item is out of stock:

  • We will notify you and offer alternatives
  • You can choose a different product or receive a refund
  • We will hold your return for a reasonable time while you decide
  • Backorder exchanges available for items expected back in stock soon
7. Damaged or Defective Products
7.1 Reporting Damaged Shipments

If your order arrives damaged:

  • Inspect packages immediately upon delivery
  • Note any visible damage on the delivery receipt
  • Take photos of the damaged box and contents
  • Contact us within 7 days at contact@bubblewrappers.com
  • Include your order number, photos, and description of damage
7.2 Reporting Defective Products

If products are defective or don’t meet quality standards:

  • Contact us within 30 days of delivery
  • Describe the defect and how it affects the product’s function
  • Provide photos showing the defect
  • Keep all original packaging until the issue is resolved
7.3 Resolution Options

For damaged or defective products, we offer:

  • Replacement: We send a new product at no charge
  • Full refund: Complete refund including original shipping
  • Partial refund: Keep the item and receive a partial refund (if you prefer)
  • Store credit: Credit toward a future purchase (if you prefer)
7.4 Manufacturer Defects
  • We stand behind the quality of our products
  • Manufacturer defects are covered even after the 30-day return window
  • Contact us with details of the defect for case-by-case evaluation
  • We may request product samples or photos for quality control purposes
8. Cancelled Orders
8.1 Cancelling Before Shipment

To cancel an order before it ships:

  • Contact us immediately at contact@bubblewrappers.com
  • Provide your order number and request cancellation
  • If the order hasn’t been processed yet, we will cancel and issue a full refund
  • If the order has already been processed or shipped, standard return policy applies
8.2 Cancellation Timeframe
  • Cancellations are easiest within 2 hours of placing your order
  • Orders may be processed quickly, especially during business hours
  • Once shipped, orders cannot be cancelled (but can be returned)
8.3 Cancelled Order Refunds
  • Full refund to original payment method
  • Refunds processed within 3-5 business days
  • You will receive a cancellation confirmation email
9. Refused Deliveries
9.1 Refusing a Shipment

If you refuse delivery of your order:

  • The package will be returned to us
  • We will issue a refund minus shipping costs (both ways)
  • Restocking fee may apply
  • Processing time is typically 2-3 weeks
9.2 Repeated Refusals
  • We reserve the right to refuse future orders from customers who habitually refuse deliveries
  • Refusal of multiple orders may result in account restrictions
  • Contact us before refusing a delivery if there’s an issue with your order
10. International Returns
10.1 International Return Policy

For international orders (when available):

  • Same 30-day return window applies
  • Customer is responsible for all return shipping costs
  • Use a trackable international shipping method
  • Insure packages for their full value
  • Contact us before shipping international returns
10.2 International Return Costs
  • International return shipping can be expensive
  • Original international shipping charges are non-refundable
  • Customs duties and taxes paid are non-refundable
  • We cannot provide prepaid labels for international returns
10.3 Customs and Duties on Returns
  • You are responsible for any customs fees on returned packages
  • Some countries charge import fees even on returns
  • We cannot refund customs charges paid on original shipment
  • Declare returned items accurately to avoid customs issues
11. Business and Wholesale Returns
11.1 Wholesale Return Policy

For wholesale or bulk orders:

  • Returns must be approved in advance
  • Minimum quantities may apply for returns
  • Restocking fees typically apply (15-25%)
  • Return window may be different from retail policy
  • Special terms may apply per your wholesale agreement
11.2 Bulk Order Returns
  • Orders of 10+ cases require return authorization
  • Customer arranges and pays for return freight shipping
  • Products must be in original, sealed cases
  • Partial case returns may not be accepted
11.3 Damaged Bulk Shipments
  • Inspect freight shipments immediately upon delivery
  • Note damage on delivery receipt (BOL)
  • Take photos of damaged pallets or cases
  • Report damage within 48 hours
  • We will file claims with freight carrier on your behalf
12. Store Credit
12.1 Store Credit Option

Instead of a refund, you may choose store credit:

  • Store credit is typically issued faster than refunds
  • No restocking fees apply when choosing store credit
  • Store credit never expires
  • Can be used on future purchases
  • Cannot be redeemed for cash
12.2 Store Credit Process
  • Request store credit when initiating your return
  • Credit is issued after we inspect returned items
  • You will receive a store credit code via email
  • Apply the code at checkout for your next purchase
13. Special Circumstances
13.1 Holiday Returns

Extended return period for holiday purchases:

  • Items purchased between November 1 – December 25 may be returned until January 31
  • All other return policy terms still apply
  • Gift receipts available upon request
13.2 Incorrect Quantity Shipped

If you received more or fewer items than ordered:

  • Contact us within 7 days
  • We will arrange return of overshipments at our expense
  • We will ship missing items at no charge
  • You will not be charged for items shipped in error
13.3 Product Recalls

In the rare event of a product recall:

  • We will contact affected customers immediately
  • Full refunds provided for recalled products
  • Prepaid return labels provided
  • No restocking fees or return shipping charges
14. Return Denial
14.1 Reasons for Return Denial

Returns may be denied if:

  • Products are returned after the 30-day window
  • Items are used, damaged, or not in original condition
  • Original packaging is missing or severely damaged
  • Items are on the non-returnable list
  • No RMA number was obtained before shipping
  • Return is suspected to be fraudulent
14.2 Denied Return Process

If your return is denied:

  • We will notify you via email with the reason
  • You can pay for return shipping to have items sent back to you
  • If unclaimed within 30 days, items may be disposed of or donated
  • No refund will be issued for denied returns
15. Return Fraud Prevention
15.1 Our Commitment

We take return fraud seriously to protect honest customers and keep prices fair. We monitor for:

  • Excessive or unusual return patterns
  • Returns of used items claimed as unused
  • Returning different items than purchased
  • Wardrobing (using items then returning them)
  • Receipt fraud or falsified proof of purchase
15.2 Consequences of Fraud
  • Suspected fraudulent returns will be investigated
  • Accounts may be suspended or permanently banned
  • We may refuse future orders or returns
  • Legal action may be pursued for significant fraud
16. Contact Us About Returns

For questions about returns, refunds, or exchanges, please contact us:

Bubble Wrappers Returns Department
Email: contact@bubblewrappers.com

Please include:

  • Your order number
  • Reason for return
  • Photos (if applicable for damage or defects)
  • Preferred resolution (refund, exchange, store credit)

Our customer service team typically responds within 1-2 business days (Monday-Friday, 9:00 AM – 5:00 PM EST, excluding federal holidays).

Important Reminders:

  • Always contact us before returning items
  • Obtain an RMA number for all returns
  • Use trackable shipping for returns
  • Keep your tracking information until refund is received
  • Inspect items upon delivery and report issues within 7 days

This Return & Refund Policy is subject to change without notice. Please check this page for the most current information.

Last Updated: December 22, 2025